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Hospitality • 18 months • 2022–2023

Al Burnec — Case Study: Branding & Positioning

Hospitality positioning in Franciacorta: brand identity and an experience system built for sustainable B2B growth.

Al Burnec — new website
Duration
18 months
Phases
5 completed
Outcome
Event system
Journey 2022–2023
Start
2022
Decode
2022
Define
2022
Design
2023
Deploy
2023
Develop
2023
Context

From offer quality to brand identity and positioning

Al Burnec is a family entrepreneurial project rooted in Franciacorta. When Kredo began working on the brand, the business was already operating and recognized for the quality of its offer, but heavily dependent on word‑of‑mouth and lacking clear strategic direction.

The real value of Al Burnec was not the venue itself, but the overall experience: cuisine, hospitality, events, and relationship with the territory.

However, this experience was neither structured nor told coherently. The lack of narrative and system made growth difficult without losing identity.

Work started here: recognizing the experience as a system and making it clear before accelerating.

PHASE_01

Decode

Understand what worked without being clear: identity and positioning

The Decode phase showed that the problem was not the quality of the offer, nor the potential of the venue.

Key issues were:

  • Fragmented identity
  • Heavy dependence on word‑of‑mouth
  • Lack of strategic direction
  • Difficulty in holding together the project’s different components (restaurant, events, experience)

Decode made it possible to read Al Burnec as a system, not a single activity, opening space for a clearer direction.

PHASE_02

Define

Structure a family business: strategy and positioning

The Define phase clarified Al Burnec’s role as a family entrepreneurial project.

The work led to:

  • Definition of a clear positioning
  • Recognition of the value of the family dimension, without slipping into folklore
  • Systematization of place, service, and experience

The Franciacorta territory was treated as a central asset, avoiding conformity to the most predictable codes.

PHASE_03

Design

A full, operational rebrand

The Design work involved a full rebrand, not a cosmetic one.

Kredo handled:

  • New logo
  • New website
  • New color palette
  • Merchandising
  • Photography direction and production

Design was used as a tool for clarity, able to translate the real experience into a coherent and recognizable language.

PHASE_04

Deploy

From identity to operations

Deploy addressed not only communication, but also the project’s operational structure.

A central area of work was the complete reorganization of the events division.

Smart digital systems were introduced to support:

  • Internal management
  • Team coordination
  • End‑customer experience

These interventions increased engagement and productivity without sacrificing the project’s soul.

PHASE_05

Develop

Grow without losing identity

The work accompanied Al Burnec through a maturation phase, enabling more conscious and sustainable growth.

The challenge remains open: grow while maintaining control, identity, and experience quality.

Impact

Selected outcomes

Reduced dependence on word‑of‑mouth through a clear structure

Transformation of the events division from reactive activity to an organized system

Introduction of digital tools that improved coordination and customer experience

Greater decision clarity for team and ownership

Increased perceived desirability without loss of authenticity

Al Burnec dish detail

FAQ

What does a KREDO case study cover?

Context analysis, objectives, positioning choices, brand identity, and measurable outcomes, with a focus on strategic decisions.

What is the difference between rebranding and positioning?

Rebranding changes symbols and language; positioning redefines the brand’s role in the market. We address both when needed.

How long does a B2B brand transformation take?

It depends on complexity and stakeholders. Typically 6–18 months for a full identity and positioning program.

Do you work on generational transitions?

Yes. Many projects start from generational change or post‑acquisition, aligning identity, structure, and market.